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Annual IT Support Plan

Annual IT Support Plan

Annual IT Support Plan

A full year of tech support. For anyone who wants their devices to work and doesn’t want to deal with it alone.
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$179.99 + tax per year

Renews automatically after 12 months

1 user, up to 3 devices

The basics

Not included

  • At-home visits (available as a paid add-on)
  • Complex hardware repairs like soldering or motherboard replacements
  • Full Windows reinstallation (available at member discount)
  • More than 2 main devices + 1 mobile (add-on available)

Conditions

  • Non-refundable after 14 days
  • Unused sessions don’t carry over
  • One user or household per plan
  • Excessive or unreasonable use may result in cancellation

Conditions

  • Non-refundable after 14 days
  • Unused sessions don’t carry over
  • One user or household per plan
  • Excessive or unreasonable use may result in cancellation

Remote tech support

  • Up to 12 remote sessions per year
  • Software issues on Windows and macOS
  • Slow startup and performance problems
  • Help with printers, cameras, and peripherals

Phone, tablet & Android support

  • Android phones, tablets, and TV boxes
  • Initial setup - Google account, email, apps
  • Bugs, slowness, storage, and update problems

Security

  • Virus and malware removal (remote)
  • Antivirus setup or checkup
  • Advice on staying safe online

Maintenance

  • OS and software updates
  • Junk file cleanup
  • Device health check

Backup & recovery

  • Help setting up local or cloud backups
  • File recovery assistance when possible remotely

Online accounts & services

  • Email help - Gmail, Outlook, and others
  • Account setup and password recovery
  • Help with Netflix, YouTube, Smart Tv’s, and other services

Cloud storage (Dropbox included)

  • Personal Dropbox storage space included (500G)
  • Help with automatic file sync across your devices
  • Secure file sharing

Priority support

  • Priority access by text, phone, or email
  • Response within 24 to 48 business hours
  • Evening and weekend availability by appointment

Member perks

  • 10 - 20% off all hardware repairs
  • Discounts on products and software from our shop
  • Free annual device check-up (normally $50)

Remote tech support

  • Up to 12 remote sessions per year
  • Software issues on Windows and macOS
  • Slow startup and performance problems
  • Help with printers, cameras, and peripherals

Phone, tablet & Android support

  • Android phones, tablets, and TV boxes
  • Initial setup - Google account, email, apps
  • Bugs, slowness, storage, and update problems

Security

  • Virus and malware removal (remote)
  • Antivirus setup or checkup
  • Advice on staying safe online

Maintenance

  • OS and software updates
  • Junk file cleanup
  • Device health check

Backup & recovery

  • Help setting up local or cloud backups
  • File recovery assistance when possible remotely

Online accounts & services

  • Email help - Gmail, Outlook, and others
  • Account setup and password recovery
  • Help with Netflix, YouTube, Smart Tv’s, and other services

Cloud storage (Dropbox included)

  • Personal Dropbox storage space included (500G)
  • Help with automatic file sync across your devices
  • Secure file sharing

Priority support

  • Priority access by text, phone, or email
  • Response within 24 to 48 business hours
  • Evening and weekend availability by appointment

Member perks

  • 10 - 20% off all hardware repairs
  • Discounts on products and software from our shop
  • Free annual device check-up (normally $50)

Not included

  • At-home visits (available as a paid add-on)
  • Complex hardware repairs like soldering or motherboard replacements
  • Full Windows reinstallation (available at member discount)
  • More than 2 main devices + 1 mobile (add-on available)

Conditions

  • Non-refundable after 14 days
  • Unused sessions don’t carry over
  • One user or household per plan
  • Excessive or unreasonable use may result in cancellation

What’s included

Request This Plan

Business Support

We also work with small and medium businesses - network setup, workstation management, and ongoing IT help. Pricing is custom based on your needs.
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INTERNET & MOBILE PLANS

INTERNET & MOBILE PLANS

Better Plans, Less Hassle

We compare Telus and Koodo plans against what you're currently paying. If we find something better, we'll walk you through the switch. Free consultation, no pressure, no obligation.
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